Frequently Asked Questions

When a customer abandons their cart in your Shopify store, our system detects the event and sends them a personalized SMS message. For initial messages, it's plug-and-play and works immediately. If customers reply with questions (like shipping times or discount codes), our AI responds instantly—but setting up these additional responses requires some configuration during onboarding.

Our AI sends warm, helpful messages that acknowledge the customer's interest and offer assistance. The messages are personalized based on the items in their cart, timing, and past behavior. They're designed to be helpful, not pushy or spammy.

Yes! The AI can answer questions about shipping, sizing, discounts, product details, and more. However, setting up these AI responses requires configuration during onboarding—you'll provide information about your shipping policies, available discount codes, return policies, and other details. Once configured (included in Professional and Enterprise plans), the AI responds instantly and maintains your brand voice.

You'll have access to recovery rate, revenue saved, conversation-to-conversion metrics, A/B test performance, and more. All the numbers Shopify merchants actually care about to measure ROI.

Yes! Professional and Enterprise plans include custom messaging workflows. You can customize message templates, timing, and the AI's responses to match your brand voice and preferences.

The initial cart recovery messages are plug-and-play and work right away. However, setting up AI responses to customer questions (like shipping, sizing, discounts) requires some configuration during onboarding. We'll guide you through this process—no coding required, but you'll need to provide information about your shipping policies, discount codes, and other details you want the AI to handle.

If you approach your plan's message limit, we'll notify you. You can upgrade to a higher tier or purchase additional message credits. We want to ensure you never miss an opportunity to recover a sale.

Yes, you can cancel your subscription at any time through your account settings. Your access will continue until the end of your current billing period. No long-term contracts or commitments.

Yes! Starter plans include email support, while Professional and Enterprise plans include priority support. Our team is here to help you get the most out of Rejected (pb) and recover more sales.